Privacy Policy
Last Updated: February 9, 2026
1. Information We Collect
Lifeline Restoration collects information that you provide directly to us when you:
- Request emergency restoration services
- Submit contact forms or request quotes
- Apply for employment opportunities
- Join our Ambassador Program
- Access our customer portal
- Subscribe to our newsletter or communications
This information may include your name, email address, phone number, property address, insurance information, and details about your restoration needs.
2. How We Use Your Information
We use the information we collect to:
- Provide emergency restoration services and respond to your requests
- Communicate with you about your project status and updates
- Process insurance claims and coordinate with insurance providers
- Improve our services and customer experience
- Send you important notifications and service updates
- Process employment applications and manage our workforce
- Manage our Ambassador Program and referral tracking
- Comply with legal obligations and industry regulations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Insurance Companies: To process claims and coordinate restoration services
- Service Providers: Third-party vendors who assist in providing our services (e.g., Albiware for project management)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, sale, or acquisition of our business
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of marketing communications
- Withdraw consent for data processing where applicable
7. SMS and Text Messaging
If you provide consent to receive SMS notifications, we may send you text messages regarding your service requests, project updates, and appointment reminders. You can opt-out at any time by replying STOP to any message or contacting us directly. Standard message and data rates may apply.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us: